Common queries answered
Frequently asked Questions
Orders are received until 6:00 PM they will be delivered as quickly as possible within the next 24 hours once your order has been approved.
You can request a return or exchange with an invoice of your products bought online only. At least 15 days from the expedition date.
Go to “My account” page and Login with your username and password. Then on the tabs panel select “Addresses” and add a new Shipping address. Now whenever you checkout your products you’ll be given the option to select the new shipping address.
Go to “My account” page and Login with your username and password. Then on the tabs panel select “Orders”.
Here you’ll see the status of all of your previous and current orders. If you made a purchase with a valid email, you’ll be able to receive updates from there too.
If you have further questions please don’t hesitate to “Contact us” through all the mediums available.
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We currently only support shipping to Paraguay and more specifically to Asunción and Gran Asunción.
Please keep in touch in case you want to receive or buy products in Bulk at wholesale prices.
For online purchases we support cash on delivery or pickup, and Bank Transfers only.
Still need help?
Get in touch with us
We usually reply within 24 hours according to the urgency of the message during office-hours.